30-day returns
You can return most items within 30 days of delivery. Items must be unused and in their original packaging.
How to return an item
- Contact us with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Send the item back using a tracked service.
Damaged, faulty or wrong items
If your item arrives damaged, faulty or different from what you ordered, contact us within 30 days with a photo. We will send a replacement or give a full refund, and you will not pay return shipping.
Refunds
Once we approve your return, we refund your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
Return shipping costs
For change-of-mind returns, the customer pays return shipping. Original shipping charges are not refunded unless the item is faulty.
Items that cannot be returned
Personalised items and opened beauty or hygiene products cannot be returned unless they are faulty.
UK customers
Nothing in this policy affects your statutory rights, including your right to cancel most online orders within 14 days of receiving them.