We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you excellent medicine and store!
Shipping with tracking from Malaysia to Moscow in 28 days (5 days sent, 23 days shipping (from them to Russia parcel was only 2 days). Ordered immediately a lot of items, everything came intact and safe, but without boxes (most likely because of the volume). Jar small (30 gr.). The cream is packed hermetically. The smell is medicinal. Pain relieves instantly. Shelf life up to 01.06.2021
The store sent well, it came quickly. We will test On the jar at least the date of production/storage is that excellent
Delivery less than a month. Quite thick cream, not greasy, well applied, easily washed off. When you open the jar there is a sharp smell, menthol or eucalyptus ..? After the first days of use, the results were pleasantly surprised) noticeably helps. Of course, it is unlikely to get rid of the problems completely, but the improvement is noticeably unequivocal. Seller and I recommend the product!
Got intact and safe. The truth is one jar is a little leaking. Ointment is very good, relieves all the symptoms of the disease. Seller thanks for the fast delivery.
Seller thanks everything got received
All otrimav in the Garnet station, Uncle salesman for спіvpratsia
Thank you for the instruction in Chinese. Sooo helped!?!?
Received, we need to try.
I will add a review when we try, and so norms.
Not used yet
fast shipping. Arrived today but am yet to try it. smells like there is mentol in it.
To Peter about 2 months. It looks like a white liquid mass.