We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly came the order through TMAl. Everything works. For an hour it heats up perfectly to a hot state. My father is glad that he can eat hot food at work (a day at the wheel). Please note that they are Rye (those from the network are completely removable) thanks to the store. I recommend to everyone. The parcel came well packed, barely opened))))-this is a huge +
Shipping was super fast. 10 days and the goods have already been to me. Delivered the courier. I'm happy. Prodovtsa recommend
Thank you very much! Fast delivery, good goods.
The order came quickly, the quality is good, there are no bursts.
Delivery time pleased, 12 days. All whole, in working order.
I'm taking him to work, he can get in the microwave too. And when I don't microwave trngo, I plug it into the light and it heats the plug.
Very comfortable thing. I put the food in the socket turned on, waiting for 40 min, and the lunch is hot. You can eat.
Delivery is fast, warm normally. Of the minuses that I ordered orange and sent red and it's a pity that I did not make the second container inside it would be more convenient to wash, as a result I advise the goods and the store
Seller recommend! Ordered 11.11.19, and 18.11.19 already called the courier and delivered. The product is serviceable, even the box is not crumpled. In general, very satisfied.
All as in the description. Very high quality. I recommend. Everything works, everything warms
Everything is intact. packed perfectly. for work has not yet checked.
Great lunch box
It's all right.
Received for a week in Voronezh. delivered to the Post Office. The product corresponds to the description. We tried the case. No smell. I did not communicate with the store.
Heats for 30 minutes from the cigarette lighter in the car. The thing is good.