We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast. The package was brought home. All in the kit, instruction on the Russian. Worked already 2 times for 2 hours, everything is fine! Stuck a couple of times on the carpet when turning) managed from the application, everything is OK. The water tank and the container are too small. The toy is super, the wife is happy). Thanks to the store for the help!
The order came 4 days after payment. Delivered the courier to the apartment. The vacuum cleaner packaging was additionally packed in a box, the damage on the box was not. All components are in place, according to the instructions. The only thing that surprised, when you turn on the vacuum cleaner (the switch is from the bottom, i had to turn it over) a small self-tapping screw fell out of the case. I hope the performance will not affect. In general, while everything suits, everyone is happy. After use, i will add a review.
+ Shipping by mail about 16 days to sverdlovsk region + Packed perfectly + The store was in touch all the time and reported the location of the vacuum cleaner + Product description fully corresponds. But unfortunately, phone management is not available for xoomi. Use remote control + Batteries for the remote also put)) + Available (simple) vacuum cleaner control + Easy to remove container and clean +++ In operation for more than a week, all the norms! -// + Wet cleaning. Of course, when wet cleaning, the reverse turn is difficult, sometimes on the threshold gets stuck when a rag is knocked down. It is necessary to attend the cleaning. But despite the small nuances, the vacuum cleaner perfectly collects wool, hair, moisturizes the floor. + Frees 1 hour from cleaning daily.